Did anyone buy this too? No matter what I do I can't get Disc 4 to read right and it keeps locking up a Data4.cab when installing. I was hoping someone could upload the Data4.cab file so I can download it and finish my installation of the new Leisure Suit Larry game. The tech support won't let me get a copy of the file because "it's copyrighted."

It might also be some stupid sort of copy protection that's incompatible with your cd drive. I've had that with a couple of Ubisoft games. But take it back and demand a replacement first.

Take your CDs back to the store. Remember to say "Sam sent me."

Caveat emptor huh? And what about consumer rights? You should (IMO at least) have the right to buy goods that are not faulty. In New Zealand, if a product is faulty you can return it and the retailer must either replace it or have it repaired at their expense.

[edit]

Which is pretty stupid since you can't tell whether or not it works without opening the product.

Do you have the right to demand that they demonstrate that it works before you buy it?

Is that a national (federal?) law, or can that be changed by each state?

The law here demands a receipt as well, and does not guarantee that the consumer will get either a refund or exchange for another product. Some times retailers will do this out of goodwill though.

I guess here in the UK we're at the relatively relaxed end of the scale, legally. When you purchase an item you implicitly make a contract and the Sale of Goods Act implies a term into that contract that the goods will be of satisfactory quality and fit for their purchase.

If you get a faulty product then the shop obviously want something like a receipt so they can be sure you bought from them but in the strict sense anything that could establish on a balance of probabilities that you bought the item in that shop and that it wasn't of satisfactory quality or was unfit for its purpose will do. It's very hard to think of any realistic examples though!

The main point is that because a shop won't do something (exchange a faulty product because the seal was broken) doesn't mean you don't have the legal right to do it and if you make that clear to the management they'll probably sort it out for you. Otherwise it's probably worth heading for your local Citizen's Advice Bureau equivalent to figure out what to do next.

Here in Germany EULAs are mostly invalid because of that.

They (the store) will let you exchange it if you actually bought it and have the receipt. They won't let you get a refund for opened software, and for good reason.

So you don't have any rights as a consumer at all in the states? Remember that sometimes the people in the store tell you things which aren't true, you might have the legal right to get it exchanged.

I contacted Sierra's Support and they said take it to the retailer. When I explained what happened the tech team said I have to pay $50 again to get in because Data4.cab is a copyrighted file and can't be put online for me to download. That is the only file I need. I can put it all on my HD and be able to install it with no problem. The retailer I bought it from was my local Walmart and I worked in the electronics section and I was always told never except open return no matter what. Then the exception was we would take back open Systems, test them and resale them because their boxes were easier to repackage.

Come to Bloomington, Indiana and buy a cheap $20 game on any system. Open it and keep the receipt for it. Next day go back to Walmart and try to return it. They tell you once and if you persist they have the store manager come to deal with you and the problem. Walmart only cares about making money and will do it anyway they can.

[EDIT]
My wife just reminded me that they have the no exchange if open policy posted at the Electronics registers. Also if you have a receipt from Electronics the receipt has it on there too.

[EDIT 2]
Walmart considers console games and computer games the same and even the Walmart site says this for electronics:
ELECTRONICS

Computer hardware: Must be returned with any included software within 15 days of receipt.
Computer components and computer accessories: Must be returned within 45 days of receipt.
Computer software: Must be returned unopened.
Camcorders and digital cameras: Must be returned within 30 days of receipt.

So basically they can sell broken CD:s and won't let you exchange them when you open the case and try to use it? If that's the case and they are allowed to do this by law, then you should contact a newspaper and have them write an article about it.

Damn, tried to take it back and since everything works other than that one file the store says it is a problem I need to take up with Sierra. When I take it up with Sierra they say to take it up with the retailer. So either I find a Leisure Suit Larry owner that will upload Data4.cab so I can copy it to my HD (all discs are copied to LSLD) because I can install it out of LSLD instead of the discs. I just need Data4.cab from Leisure Suit Larry Magna Cum Laude installation Disc4.